Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70713 Views
  • 59 replies
  • 128 Helpful

EE perks

Hi,I am trying to reset my ee perks password.but I have not received any emails from ee after several attempts. Also I have checked spam for work email and personal email address.Any ideas. Thank you

Em1015 by Investigator
  • 310 Views
  • 2 replies
  • 0 Helpful

New to ee.

Can anyone help . I have completed the application for 6month free trail for apple music. I have received the text and when I click the link to confirm. " No subscribion through ee"  any ideas??Thanks for your help. 

Baz7171 by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Resolved! Beats headphones developed fault

I purchased some beats headphones as an add on to my contract in May 2023 they worked great at first but the past 2 times I’ve used the noise cancelling doesn’t seem to be working despite been turned on. Where do I take to get exchanged? Do I take th...

Ee perks

Hi my ee perks has been deactivated is there a way I can re set this? Many thanks 

Resolved! Uploading ID

I am trying to upload my ID so I can claim the emergency services Perks but can't seem to find how to do it. Any Ideas Many Thanks

Cannot see my inclusive extras

Hiya,for some reason i cannot see my inclusive extras, if i try to view them from my EE app nothing loads and it says, 'something went wrong, please try again later' and if i try from  a web browers the page loads but nothing shows up on it. I'm goin...

ollyrneal by Investigator
  • 339 Views
  • 4 replies
  • 0 Helpful

Data roaming charges

I added a data roaming pass to my account for the 10th til 18th feb I was charged £10 for this on last months bill and have been charged £10’again this month. I had issues when I set this up as it didn’t work initially and I called to correct the pro...

Sammahon by Visitor
  • 867 Views
  • 7 replies
  • 5 Helpful

Resolved! Blue Light Discount error

Hi - Looking for some assistance. After repeated attempts, the Blue Light discount code appears as an invalid code on the EE App, when attempting to upgrade? Have these discounts stopped? Cheers

Samsung s23

I have recently bought a Samsung S23 but was not adviced that i could get the Samsung buds 2 with this purchase. Would i still be able to get them with my purchase