Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70135 Views
  • 59 replies
  • 128 Helpful

NHS perks getting nowhere

I posted a question last week as I am unable to get my NHS perks discount as I am having problems with the email and resetting my password. James on the forum answered me and said that someone would be in touch as he passed on my infor and I have hea...

Issue with Apple Music after upgrade

I had on a previous contract a smart benefit which was Apple Music  with no issues. Rang up and changed to sim only with an odd-on benefit. They tried on the phone to activate and I tried in app and got this. Any help would be great. Don’t want to pa...

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Daveyp by Investigator
  • 422 Views
  • 3 replies
  • 0 Helpful

My 500 MIN Add on removal

Hi could someone from EE please remove my current 500 min international add on now, it’s due to renew on 21st September and I no longer want it, I can’t remove myself, it’s the only add on I can’t remove for some reason, and I don’t want to pay for a...

EIK by Explorer
  • 487 Views
  • 3 replies
  • 0 Helpful

Apple One offer not recognised

Hi there,I had a text message from EE (from 1208), admittedly a month ago, offering me an upgrade to Apple One for an extra £5 a month. I've just replied YES, but I keep getting the reply 'Sorry, we couldn't recognise your request. Please try again.'...

Smart benefit

Changed my benefit from music to tnt sports and it crashed while registering to tnt so now I don’t have access to either and app is constantly crashing 

Ben344 by Visitor
  • 370 Views
  • 1 replies
  • 0 Helpful

Resolved! TNT sport

I have added TNT sport as one of my add ons. I used to have BT sport too. However, neither app is working, it tells me I do not have an active account?

monu_c by Visitor
  • 1471 Views
  • 11 replies
  • 2 Helpful

Add ons not activated

I have the tnt sport add on with my plan, but it does t seem to be active as when I sign into BT it says their or no active account