accessing ee perks when nhs email changed

[jules0877]

HI

I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password.  I am not sure what to do to get into the account?

Many thanks

Julie

[Jon_K · Accepted solution]

Hi @jules0877.

Welcome to the community.

I'll send you a private message on here for more information.

Please take a look and get back to me.

Jon

[Clairew1234]

Hi, 

I am also having this issue - my ee perks email that is registered is no longer in use and I’m on maternity leave. I have my nhs id but can’t re register as says I’m already signed up but cannot sign in and therefore use this. I’d be grateful for your help.

thanks

Claire

[Jon_K]

Hi @Clairew1234.

I'll send you a private message.

Please take a look in your inbox.

Jon

[Jon_K]

Hi,

I can ask our perk team to remove your current details from the system so that you can sign up again using your new details.

Can I take your full name and the email address that you currently use?

Jon

[Lauraharrison]

I also have the same issue and have a new NHS email but no access to the old one. Is it possible to reset my details so I can make a new account with the new email?

[Jon_K]

Hi @Lauraharrison.

I'll send you a private message on here.

Please take a look and get back to me.

Jon

[EmmNightingale]

Hi, 

I am unable to access my perks due to the same reason. 

[Leanne_T]

Hi there @EmmNightingale

Thanks for coming here.

I've sent you a private message on here for some extra details.

Leanne.

[Nicole73]

Hello, I also have the same issue, just spent over an hour on ee chat to try & solve & was advised to contact my HR department 🤔🤔🤔