22-03-2022 09:27 AM
HI
I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password. I am not sure what to do to get into the account?
Many thanks
Julie
Solved! See the answer below or view the solution in context.
16-09-2022 11:39 AM
Hi @Nicole73,
Welcome to the EE Community.
Are you still able to login with your old email address and password?
James
16-09-2022 01:58 PM
No, it says invalid login details 😫
16-09-2022 02:03 PM
Hi @Nicole73,
If you have forgotten your password and no longer have access to that email address, we'll need to remove your account so you can re-register.
I'll send you a private message to take some details.
Thanks
James
28-12-2022 05:51 PM
Good evening.
I have the same issue, I have changed trusts and no longer have access to the original email address I signed up with.
please can you help?
29-12-2022 08:05 AM
07-03-2023 07:52 PM
I have same problem: ee perks email I used to access it has changed and I no longer have access to the old email address, I have forgotten my password and and I cannot register with the new NHS email due already registered. I have now locked the perks account due to many tries. Can you please delete the account so I can register with the new NHS email?
Many thanks
Oana
08-03-2023 07:47 AM
Hi and welcome to the community, @mc731
I've sent you a private message to get some information from you.
Could you have a look and get back to me please?
Thanks
Chris
21-03-2023 08:05 PM
Hi,
I am also having this problem. Nhs email address has changed and no longer able to access the old one to access perks.
Unsure how I can access this?
Thank you
Amy
22-03-2023 07:34 AM
Hi @Amyg86.
Welcome to the community.
We would need to get your old details removed from the system so you can re-register with your new email.
Please check your community inbox when you have a moment.
Katie 🙂
04-09-2023 02:29 PM
Hi Team,
I have the same issue
Would value your assistance 🙂
thanks in advance
T