22-03-2022 09:27 AM
HI
I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password. I am not sure what to do to get into the account?
Many thanks
Julie
Solved! See the answer below or view the solution in context.
04-09-2023 02:33 PM
07-09-2023 04:11 PM
Hi Jon,
I also have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password. I am not sure what to do to get into the account?
Cheers,
Sarah
07-09-2023 04:21 PM
I can help you with this @Sezzaevs21
I've sent you a private message to take some details.
Thanks 🙂
James
01-10-2023 09:56 PM
Hi,
I have a similar issue - I have changed my employer within NHS and I don't have access to my old email anymore, but can provide a new ID card. Would it be possible to reset my perks account please?
Thank you and kind regards!
02-10-2023 07:37 AM
Hello @Anjuska92.
Welcome to the community.
I have sent you a private message for more information.
Katie
30-11-2023 11:31 AM
Hello
I am also having this problem, new nhs email but my personal email and number are registered to this account. How can I resolve this and still get my perk discount ?
Thanks
Kate
30-11-2023 11:59 AM
Hi @Kateb89,
Welcome to the EE Community. 🙂
Was it your old NHS email address you used to log in to the Perk Portal or you personal one?
James
04-12-2023 09:49 AM
I'm also having the same problem, I moved to a different region and I can't remove my old NHS account and change it to my new one as I no longer have access to those emails. Can you help me change my NHS email on my account please?
04-12-2023 09:54 AM
Hi @GolfDragon,
Welcome to the EE Community. 🙂
I've sent you a private message. Please check your inbox and get back to me when you have a moment.
Thanks
James
14-06-2024 08:48 PM
Hi I'm having the same issue since our organisation changed to NHSMail. Could someone message me also regarding resetting my details.
Many thanks.