Not able to set-up plan add-ons

[Smokey_14]

Hi All,

I have received my text from EE to set-up my Microsoft 365 Add-on from my mobile plan. Everytime I try to do so I receive a "fault" notification. Is there anyway to set-up without having to follow the link provided via text? 

[Katie_B]

Hi @Smokey_14.

Thanks for coming here. 

Does the fault error provide you with an error code?

Katie