accessing ee perks when nhs email changed

[jules0877]

HI

I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't change the password.  I am not sure what to do to get into the account?

Many thanks

Julie

[James_B]

Hi @Nicole73,

Welcome to the EE Community.

Are you still able to login with your old email address and password?

James

[Nicole73]

No, it says invalid login details 😫

[James_B]

Hi @Nicole73,

If you have forgotten your password and no longer have access to that email address, we'll need to remove your account so you can re-register.

I'll send you a private message to take some details.

Thanks

James

[ChelleSmiffy]

Good evening. 
I have the same issue, I have changed trusts and no longer have access to the original email address I signed up with. 
please can you help? 

[Jon_K]

Hi @ChelleSmiffy.

I'll send you a private message on here.

Jon

[mc731]

I have same problem:  ee perks email I used to access it has changed and I no longer have access to the old email address, I have forgotten my password and and I cannot register with the new NHS email due already registered.  I have now locked the perks account due to many tries. Can you please delete the account so I can register with the new NHS email?

Many thanks

Oana

[Christopher_G]

Hi and welcome to the community, @mc731 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[Amyg86]

Hi,

I am also having this problem. Nhs email address has changed and no longer able to access the old one to access perks.

Unsure how I can access this?

Thank you

Amy

[Katie_B]

Hi @Amyg86. 

Welcome to the community. 

We would need to get your old details removed from the system so you can re-register with your new email. 

Please check your community inbox when you have a moment. 

Katie 🙂

[Talie_Fendisha]

Hi Team,

I have the same issue

Would value your assistance 🙂 

thanks in advance 

T