Text from 150 saying my Netflix Premium has been removed?

[Forfeef]

I have just received a text today saying that my Netflix Premium has been removed from my account. The only issue is that I never asked for this, nor have I tried to change anything on my account recently which could have caused this.

Just to confirm, I did originally have the Netflix Premium additional charge added to my account. I know it was originally £10pm and it is going up to £13pm, which I never had an issue with. At the same time as receiving the cancellation text, I also received a text saying that I was upgrading to the £13pm option - which I never replied to, so this couldn't have caused a cancellation.

I go to ee.co.uk/netflix and I am only presented with the option for Basic or Basic with Ads. I also check my Inclusive Extras and under my Netflix extra, it says "Upgrades to Standard and Premium available for an additional charge".

Has anyone else received this today? Or is there some news I've missed which means we can no longer get netflix through EE?

[Alex_H · Accepted solution]

Hi @Forfeef,
 

Welcome to the EE Community

Netflix is still available through EE as an inclusive extra however following on from Netflix's removal of the basic plan over 2 years ago, the Netflix inclusive extra has changed from the basic to standard with ads. 

This will be what has triggered the cancellation text you received as the tier has been changed. If your Netflix has stopped working just visit ee.co.uk/netflix as you have and select the Standard with ads and follow the steps to activate. During this setup you should get the option to upgrade to premium again if you want to.

Alex