Netflix Add On

DaveM1962 · ‎05-10-2025

I recently moved to EE and part of my monthly billing includes a Netflix Premium add on. However when I try to find this on the EE app it only allows me to choose Apple TV or Discovery Sports. How do I access the Netflix add on?

Peter_W · ‎06-10-2025

Hey there @DaveM1962.

Welcome to the Community!

As @garybs29 has recommended here, it sounds like you're on the iPhone version of your plan which doesn't feature Netflix as an option, as opposed to the iPhone version that does.

It is possible to request the Android version if you're an iPhone user though, I actually have done myself, so if you reach out to our customer care team, they'll be able to take a look into this for you.

Peter

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Northerner · ‎05-10-2025

Hi @DaveM1962

Assuming this is mobile. If so read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/extras-and-add-ons/inclusive-extras/get-netflix-...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

garybs29 · ‎05-10-2025

I assume you're on a full works plan but if only getting those choices sounds lile you're on the iphone version & not the other

Peter_W · ‎06-10-2025

Hey there @DaveM1962.

Welcome to the Community!

As @garybs29 has recommended here, it sounds like you're on the iPhone version of your plan which doesn't feature Netflix as an option, as opposed to the iPhone version that does.

It is possible to request the Android version if you're an iPhone user though, I actually have done myself, so if you reach out to our customer care team, they'll be able to take a look into this for you.

Peter