EE Perk Code doesn't work

[Jeanparker89]

I am trying to upgrade to either a new phone or a new sim only plan but the EE Perks code say its invalid. I just generated the code so how can it be invalid? I have tried typing it in and also copy and paste to no avail for both device contract and sim only plan. I only want to upgrade with my 20% discount. Please help I have now paid off my current contract and looking at options. thnx.

[Linzi_H · Accepted solution]

Hi @Jeanparker89 

Welcome to the Community.

I'm disappointed to hear that you're struggling to use your Perk code currently. 

If the code has been newly generated, I suspect you're trying to use this against an ineligible plan/offer, and this is why you're seeing errors. If you visit Discounts and perks for NHS staff, this shows the terms and conditions that may be useful.

If you need any extra support, contact our team directly, and they'll be able to discuss what eligible deals you can use the discount with. 

Linzi