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Cannot turn off auto-renew

peter_tweeter
Investigator
Investigator

‎05-10-2025 12:23 PM

Hi,

I have a HayU subscription I would like to turn off. I have attempted to toggle the ‘auto-renew’ function off for the subscription on app and website but I keep getting an error and it will not allow me to turn it off.

Could somebody please assist?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎05-10-2025 12:24 PM

Hi @peter_tweeter 

Give EE CS a call on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.