Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 83213 Views
  • 59 replies
  • 130 Helpful

Changes to the sim only plans/tariffs

Hello, I am not a fan of the new plans that EE has switched to. It feels like I am paying for more and receiving less.Previously in the Full Works plans you would receive 3 smart benefits now you only receive 1. Hopefully, EE will revert to the old s...

calvin5s by Investigator
  • 4182 Views
  • 12 replies
  • 5 Helpful

EE Perks - Retrieving password !

I am trying to log in to EE Perks but have forgotten my password. I have entered in my e mail to retrieve the password but i get no reply. This has been going on for days. How do I reset the password?

AJO676 by Visitor
  • 489 Views
  • 1 replies
  • 2 Helpful

freeminuteone

Hello!today I received a screen cleaner from EE also inside the boxwas a card saying "HAVE A FREE CASE AND SCREEN PROTECTOR BUNDLE ON US".Seems great, so I go onto the website expecting it to show me the free case bundle, but it doesn't.So I go on th...

Colin250 by Explorer
  • 1638 Views
  • 2 replies
  • 2 Helpful

Netflix account issues

Did anyone else get two SMS from 150 1) thanks for upgrading to standard Netflix for £710 seconds later2) we’ve removed Netflix from your account. erm, I didn’t ask for any of this and then Netflix billed my bank £12.50. EE this is clearly a massive ...

Fox111 by Explorer
  • 781 Views
  • 3 replies
  • 0 Helpful

Resolved! EE Perks - Does anyone know?!?

Hi I have been an EE customer since 2002 and I am seriously considering leaving! I have spoken to four CSA's and apart from two helpful advisors the others have gaslighted me and making me out like I'm a liar. Each advisor I have spoken to have had a...

uk_22 by Investigator
  • 961 Views
  • 3 replies
  • 2 Helpful

Resolved! Birthday Marketing Text

  Hi, I’ve received a text offering me a discount on tech purchased through EE for my birthday. Is this a scam? I have contacted EE by phone today who have assured me they didn’t send this text but if so then this is concerning as it appears as thou...

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ml28 by Explorer
  • 1101 Views
  • 3 replies
  • 1 Helpful

Re: EE contract and Xbox Gamepass Ultimate

I don’t know how to start a topic but I had Xbox live ultimate, TNT sports and Netflix all together as part of a sim only. My contract ended October last year but I’ve rolled it over. Now they’ve taken 2 of 3 perks away from me without telling me and...

Davids85 by Explorer
  • 550 Views
  • 2 replies
  • 3 Helpful

Netflix Premium

is anyone able to shed some light on this for me please.So Last month EE Auto upgraded me to Netflix premium (i dont even use Netflix) i contacted them and they took it off my account but charge me for it anyway, and today i have just got another tex...

Resolved! New to EE

Hi,     I've recently just joined EE and have received my device. On the order email it also says that there should be a Free Minute One for Samsung Fold6. I had to look it up to find out that this was a case and a screen protector. There was nothing...