Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88366 Views
  • 61 replies
  • 130 Helpful

Resolved! Free laptop

Hi I upgraded to an S25 yesterday. It says I would get a free Chromebook with the phone but it's not mentioned on my order...please help!

XBox Gaming Bundle

I have an Add-On titled 'XBox Gaming Bundle' on my account, it seems to have replaced the Game Pass ultimate subscription I had when I upgraded my phone. However it doesn't tell me what the bundle offers and my game pass ultimate subscription ended w...

Veetox by • Investigator
  • 2699 Views
  • 3 replies
  • 0 Helpful

Resolved! Re: Marketing emails

I’ve been texting stop to 2040 for years and they still haven’t stopped sending me stupid marketing messages. It’s so frustrating now. Honestly it makes me want to leave EE. 

AP145 by • Visitor
  • 639 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple Music add on not appearing as a new plan/subscription

Hi! I’ve just added Apple Music to my contract but the new subscription isn’t appearing in the Music App. When I click on the link EE has supplied the Apple Music app opens, a blank window appears then it takes me to the music. When I check the subsc...

Beth0013 by • Visitor
  • 8219 Views
  • 23 replies
  • 1 Helpful

Resolved! EE perks can’t access won’t send me password reset

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks...

Cross25 by • Visitor
  • 2528 Views
  • 18 replies
  • 0 Helpful

Can't activate TNT sports

I've had TNT sports for over 2 years and had no issues, but last month I received a text message saying it had been cancelled and then another text saying it was added again. Since then I've been unable to activate the service again and customer serv...

eeuser169 by • Contributor
  • 4410 Views
  • 16 replies
  • 10 Helpful

Tnt sports Ultimate on discovery app

Hi new EE customer here and I have chosen tnt sports as my add on. Currently watching the FA CUP live which is broadcast on the ultimate 4k channel but I can't find this anywhere on the discovery plus app it only shows up on tnt sports 1.I have the a...

mE8419 by • Investigator
  • 3236 Views
  • 6 replies
  • 2 Helpful

Resolved! Choosing Inclusive Extra on Mobile and Broadband plans

I recently moved to EE, initially as a Broadband client (Busiest Home Bundle) and then a few weeks later with a Mobile plan (Full Works). I was under the impression that each of these accounts gave me the choice of an inclusive extra to choose.I have...

KidA by • Explorer
  • 1142 Views
  • 3 replies
  • 2 Helpful