Playstation 5 + 24 month PS Plus premium bundle

[Adrianmaxim]

Hi, I have purchased the Playstation 5 and 24 month PS Plus Premium bundle however this comes with 4 vouchers of 50£ each now on the instructions letter it says I need to use 2 vouchers for 12 months. But the price for 12 month premium is £119.99£ so for 24 month it would be £239.98 essentially I would need to pay the difference of £40 to pay for something I already bought so thats completely unfair. 

 I have attached the photo with the prices, I’m not getting what I’m paying for even on the bundle it says the premium membership would be worth £239.98.

Can anyone help me get this sorted?

[Jennacooper86]

I am also having the same issue 

[Leanne_T]

Hi @Jennacooper86 

Thanks for coming here. 

Please call us on 150 and our mobile guides will get this looked into for you. 

Leanne 🙂

[Jennacooper86]

I’ve already tried and the person told me to call Sony who are not open today

[Jennacooper86]

@Adrianmaxim did you ever get the problem sorted? 

[Leanne_T]

Hi @Jennacooper86 

I would suggest trying our mobile guides again on 150 to see if they can get this looked into for you. 

Leanne.

[Jennacooper86]

Tried again, after 25mins of being passed around from person to person I was again advised this is a Sony issue and to call Sony tomorrow. 

[Leanne_T]

Hi @Jennacooper86 

Thanks for the reply. 

Did you contact Sony yesterday to get this looked into? 

Leanne.

[Jennacooper86]

Hi @Leanne_T 

called Sony they said this is a PlayStation issue so called them and they advised me it it a Sony issue. 

thanks,

Jenna

[Leanne_T]

Thanks for coming back to me @Jennacooper86 

I have sent you a message for some details. 

Leanne.