Netflix not linking to my EE account

[DeeptiDips]

Hi I changed my sim plan recently and chose to keep Netflix as my add on.   However I have been charged separately by Netflix as they can no longer see the account linked to EE.    I have rang 150 but have had very little help and guidance and am currently going around in circles between Netflix and EE passing the blame to each other.   Anyone else experienced this?    EE are adamant it is linked and Netflix are adamant it is not so any help would be appreciated 

thanks 

[Chris_B]

@DeeptiDips  Does Netflix show as an add on under add on on your account?   And how did Netflix bill you ?  was this added to your EE bill? 

[DeeptiDips]

Hi Chris, I have Netflix as an active add on under my account.    Netflix have billed me separately outside of my ee package under my bank account  as they no longer have it as linked on their system.      At a complete loss on what to do 

[Matt_124]

Have you tried going to ee.co.uk/netflix?

This should allow you to activate the plan again/re-link to your Netflix account if it is on your EE account as an addon.

[DeeptiDips]

Hi Matt yes I tried that too and it didn’t show Netflix as an option to add on.     When I go to my account it gives me the option to remove it as an add on which makes it even more confusing 

[Peter_W]

Hey @DeeptiDips, welcome to the EE Community!

When you're heading to the link that @Matt_124 shared here, what exactly is happening?

Usually this should send you a one time PIN, and then it'll either link the Netflix subscription to your account , or say that there's nothing to activate.

Peter

[DeeptiDips · Accepted solution]

Hi

This  has now  been resolved.     Apparently the link was missing even though it showed as an active add on on my account.    One of the EE agents just restarted the whole upgrade this morning and it has rectified it.  

thanks for everyone’s advice

Deepti  

[Peter_W]

Cheers @DeeptiDips, I'm really glad to hear that you got this all sorted with our team. 

Thanks for coming back to let us know too!

Enjoy the rest of your weekend,

Peter