Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 78541 Views
  • 59 replies
  • 128 Helpful

EE Perk - NHS - not receiving any emails

Hi,I have tried on different days over the last 2 weeks to get logged in to EE perks, so I can claim my 20% off (recently upgraded, believe you can add perk discounts up to 30 days after doing so). I've tried both logging in and registering, with bot...

eclarke2 by Investigator
  • 2463 Views
  • 27 replies
  • 3 Helpful

Resolved! EE roaming pass

Hi, I’m going to Canada 10-20th October and have just added the £25 roaming pass which it says it’s valid for a month, is that a calendar month from when I activated it or until my next billing month? Because my next bill is 15th October, so will it ...

a_ukboy by Established Contributor
  • 742 Views
  • 3 replies
  • 0 Helpful

Resolved! xBox Game Pass Ultimate offer - how to get started?

Just joined EE, BT made me, but it seems I get a 12 month free subscription to xBox Game Pass Ultimate. Got email about this add-on. It says it will be ready within 14 days of my activation... not sure exactly when that was but EE did charge me £77 i...

Resolved! Netflix subscription

I’ve changed to an Only SIM plan and choose Netflix Premium add-on but I haven’t received the text with the link to access it. What should I do?

Cq1974 by Visitor
  • 548 Views
  • 1 replies
  • 2 Helpful

Resolved! EE Perks - Password Reset Not Receiving an Email

Hi,I am looking to upgrade my phone and trying to access EE Perks. When I try to login it says incorrect password. When I try to reset the password, it notifies me that I will receive an email. I have tried this throughout the day numerous time, with...

XBOX Game Pass Activation not working

Hi, when I'm logged into my account in a desktop browser, and I go to Gaming to activate my game pass subscription, I keep getting this error. Really frustrating: 

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pk403 by Explorer
  • 528 Views
  • 3 replies
  • 2 Helpful

Netflix add on option

Be aware... there is the option on your Netflix account with EE to go from basic to standard for £3 a month or premium for £10 a month on the netflix website.If you have the entertainment package with basic Netflix (view on 1 device) and want to upgr...

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Dmurf by Visitor
  • 478 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgraded to the full works with 3 inclusive extras

And I can only choose one.When I upgraded over the phone I was told I could choose 3 extras, so I went with Apple Music, Netflix and Gamepass. Just got the texts about my new plan and all I have is Google One AI. I only upgraded because I wanted the ...

Amftron by Investigator
  • 2349 Views
  • 10 replies
  • 2 Helpful

Resolved! EE PERKS can’t log in

Hi is there anyone who can help me please.  I’ve tried logging into my EE perks account and it won’t recognise my email address or password? Have requested new link but this isn’t being sent to email address had problems previously and did work afte...

Traypot by Investigator
  • 506 Views
  • 1 replies
  • 1 Helpful