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Netflix Activation

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NicholasLuka
Visitor

‎21-04-2025 11:48 PM

Hey, 

i selected the Netflix Add on as this is what I had before. I’ve just gone to use my Netflix it’s now saying I need to pay for it? And that my number isn’t linked to an account ? If I go to the ee.co.uk/netflix to activate it, it says it’s already activated? I’m confused as it’s not clearly 

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Alex_H
EE Community Support Team

‎22-04-2025 08:40 AM

Hi @NicholasLuka,

Welcome to the EE Community

If your Netflix account is showing no subscription but your activation link is showing already activated, it is best to give us a call on 150 and one of our guides can remove and re-add the Netflix extra for you which will then allow you to do a new activation to get it setup.

Alex

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Alex_H
EE Community Support Team

‎22-04-2025 08:40 AM

Hi @NicholasLuka,

Welcome to the EE Community

If your Netflix account is showing no subscription but your activation link is showing already activated, it is best to give us a call on 150 and one of our guides can remove and re-add the Netflix extra for you which will then allow you to do a new activation to get it setup.

Alex