EE perks deactivated

[Sxlaw88]

HI

I am looking to reactivate my EE perks account. Any help appreciated.

Thanks 

H

[Katie_B]

Good morning @Sxlaw88. 

Thanks for coming here. 

I have sent you a private message. 

Katie

[Shepton11]

I am having the same problem. Says it’s been deactivated. Can you help? 

[Leanne_T]

Morning @Shepton11  

Welcome to the community.

Did you receive any emails from our perk team to re-validate the account? There should be a link to validate your details and activate the account. 

Thanks.

Leanne.

[Fernanny]

Hi.

Can you help.me also please.

I've tried to reset my Perks password as I can't remember it but the reset email is just not coming through??  Someone ringing me soon from EE to add the NHS 20% code to my account as that didn't work either from Blue light card??

Thanks

[Leanne_T]

Hi @Fernanny 

Thanks for coming here 🙂

You would need a perk code to add the discount, how long ago did you last log into the perk account? 

Did you originally register using a work or personal email address? 

Leanne 🙂

[Fernanny]

Can't remember when I last tried to log in.
It's my personal email.
EE phone guide was unable to help either.
Suggested contacting works HR but they won't have a clue.


Sent from Outlook for Android<>

[Leanne_T]

Thanks @Fernanny 

Have you had an email from the perk team to re-validate your details since you last logged in? 

This may be in the junk/spam email folder. 

Leanne.

[Shepton11]

I haven’t had any mail? How do I go about sorting it ?

[James_B]

Have you checked your spam/junk email folder, @Shepton11?

The email would be sent to the email address you use to log in to the Perk portal (usually your work email).

James