EE perks deactivated

[Sxlaw88]

HI

I am looking to reactivate my EE perks account. Any help appreciated.

Thanks 

H

[Katie_B]

Hi @paasant67. 

Are you a pay as you go or pay monthly customer?

Katie

[paasant67]

hi 

I am a pay-as-you-go customer. 

thanks

[Christopher_G]

Hi @paasant67 

When was the last time you used your SIM for chargeable activity?

Chris

[paasant67]

it's been a while but not more than 6months. i misplaced my sim card but i found it just yesterday.

i am out of the country at the moment. as of now my WhatsApp is working but when i put the sim in a phone

there is no network.

thanks

[Christopher_G]

It sounds like the SIM card has gone into hibernation, because it hasn't been used, @paasant67 

To look into getting it reactivated, you'll need to speak with our Mobile Care team. There is an international number on our get in touch page.

Chris

[paasant67]

thanks

[Shepton11]

I’ve not received any emails? 

[Leanne_T]

Thanks for checking @Shepton11 

I have sent you a private message on the community for some details 🙂

Leanne.