EE Perks account deactivated

[Afox93]

Hi

my EE perks account has been deactivated. I called 150 and was told this could not be done on the phone. Please can my EE perks account be reactivated? I did not complete the original NHS verification in time. 

regards 

adam fox 

[Afox93]

Hi 

I have the same issue. I called 150 and was told this could not be done on the phone. Please can my EE perks account be reactivated? I did not complete the original NHS discount in time. 

Regards

adam. 

[Debbie_G]

Hi @Afox93.

Welcome to the community.

I've popped you through a Private Message to help further with this.

Debbie 🙂

[eprior77]

I'm having the same problem.  I've been using EE perks for years but not used for 2 years.  Tried to use it again when upgrading but kept getting account deactivated.  I tried to re-register but it recognised my work email address.  I tried to change password but it wouldn't allow me to do this.  I have called 150 a couple of times and getting transferred around different departments all saying it's not them that deal with this.  Can someone please help

[Linzi_H]

Hi @eprior77 

I'm disappointed to hear you've not managed to get this sorted out.
I'll send you across a Private Message so I can help further.

Linzi 

[monkeytrees2000]

Hi, I have exactly the same issue; it's deactivated, but it says the work email is registered already.

thanks

[Peter_W]

Hey there, thanks for reaching out to us on the Community 😊

I'd love to see if we can help get your PERK account reset, so if I can just grab the following details that would be perfect:

• Your full name
• Your work email address
• Any personal addresses you may have registered under too

Thanks,
Peter

[Peter_W]

Hey there @monkeytrees2000 😊

I've just popped you over a private message about this now!

Peter