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EE Not honouring Offer

Nadessico
Investigator
Investigator

‎08-12-2023 02:43 PM

So today i got a text offering 

 

nice deal, however when i clicked on the link, no such offer existed. Went to the help line, apparently they can't find the offer and it must have been a limited time offer. Limited time offer of 2 hours? From a text that says i have 30 days to redeem it? o

So i asked to put in a official complaint for false advertising, apparently EE has no complaint system? Either EE's advisors are talking nonsense cause they know they've messed up or something is very wrong here. 

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13 REPLIES 13
Nadessico
Investigator
Investigator

‎09-12-2023 01:08 PM

and incase you need proof of date

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Chris_B
EE Community Star
EE Community Star
In response to Nadessico

‎09-12-2023 01:32 PM

@Nadessico  I suspect you cannot find that offer online once you login is because all EE tariffs online are flex pay tariffs at present and the one in the image isn’t.  Thats a standard tariff/device plan.   Customer service are the only ones at present who can still offer these tariff types.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Nadessico
Investigator
Investigator
In response to Chris_B

‎09-12-2023 01:33 PM

issue is when i contact customer service they deny it's existence and want nothing to do with it.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Nadessico

‎09-12-2023 04:02 PM

Have you spoken to our upgrades team on 150, @Nadessico?

James

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