EE Not honouring Offer

[Nadessico]

So today i got a text offering 

nice deal, however when i clicked on the link, no such offer existed. Went to the help line, apparently they can't find the offer and it must have been a limited time offer. Limited time offer of 2 hours? From a text that says i have 30 days to redeem it? o

So i asked to put in a official complaint for false advertising, apparently EE has no complaint system? Either EE's advisors are talking nonsense cause they know they've messed up or something is very wrong here. 

[Nadessico]

and incase you need proof of date

[Chris_B]

@Nadessico  I suspect you cannot find that offer online once you login is because all EE tariffs online are flex pay tariffs at present and the one in the image isn’t.  Thats a standard tariff/device plan.   Customer service are the only ones at present who can still offer these tariff types.   

[Nadessico]

issue is when i contact customer service they deny it's existence and want nothing to do with it.

[James_B]

Have you spoken to our upgrades team on 150, @Nadessico?

James