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There is and new line on my account that I don't recognize

K_khan
Visitor

‎20-05-2025 01:18 AM

I have already reported to ee that I didn't add any new line in my account.but it still shows on my account.

0 Helpful
1 REPLY 1
Alex_H
EE Community Support Team

‎20-05-2025 08:58 AM

Hi @K_khan,

Welcome to the EE Community

I am sorry to hear you have a line you don't recognise on your account, you have done the right thing reporting it to us when you noticed, when was it that you reported this to us? 

If you report suspected fraud to us one of our guides will suspend the fraudulent line immediately on the call. They will then raise an investigation with our fraud team which can take up to 7 working days and it is they who would then cancel the line depending the outcome of the investigation.

So if you have just recently reported it to us, it is normal for it to still show on your account, but it will be suspended whilst being investigated and then cancelled.

Alex