EE NHS discount code not working

[Frabbit1]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[SALERNO001]

Hi - Samsung S24 over 24 months.  

EE Essential 125GB

24 months

Wont recognise discount code 'Coupon us not applied due to invalid coupon code d. 50 % for 6 months shown

Thanks 

[Christopher_G]

Hi @SALERNO001 

The discount code can't be used alongside other offers. Are you able to choose a plan that isn't already discounted?

Chris