EE NHS discount code not working

[Frabbit1]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[James_B]

Welcome to the EE Community, @Daisydrystores1 🙂

Is the plan you have selected eligible for the Perk discount?

Is it a promotional offer?

James

[Daisydrystores1]

It is not a promotional offer it is just an upgrade to iPhone pro max 15 with unlimited data at £90 per month

[James_B]

Is it a Flexpay plan, @Daisydrystores1?

James

[Daisydrystores1]

No

 

 

[Christopher_G]

OK, thanks @Daisydrystores1 

Did you get the discount code through the EE Perk Portal?

Chris

[Daisydrystores1]

Yes

[Daisydrystores1]

A screenshot is on my original post yesterday to show this 

[Christopher_G]

OK, thanks @Daisydrystores1 

I've sent you a private message.

Chris

[SALERNO001]

Hi   I am having the same problem in that the NHS Discount code is not being recognised.  Very frustrating.  Please help  

[Katie_B]

Hi @SALERNO001. 

Thanks for coming here. 

Could you please confirm what plan and device you are looking at?

Do any other discounts show in your basket?

Katie