Bt sport large screen

[bigmick250]

I have bt sport as a phone perk, and have tried to add the large screen to watch on my tv. I am now paying the extra £5 on my account, but I can’t seem to get any of the bt apps on my now stick or Xbox to work, when I try to log on they say to use the code given to link the tv, but then as I enter this code the tv then says to access bt sport on this device upgrade your subscription at. https://re.co.Uk/why-re/bt-sport. But then this doesn’t give me any further help and doesn’t resolve the problem. All I want is to watch bt sport on my t, how is this so problematic 

[Jon_K]

Hi @bigmick250.

Can you see in your My EE Account if the large screen access is active?

Jon

[bigmick250 · Accepted solution]

Yes it was active but still wouldn’t work, I had to call technical support in the end and they needed to submit a form to another department to to solve the issue, thankfully it is now up and working 

[Leanne_T]

Thanks for coming back and letting us know this is now sorted for you @bigmick250

Leanne 🙂

[Camero]

How to get bt sport big screen? I cant see it anywhere in my ee app or website. And also discovery+?

[Katie_B]

Good morning @Camero. 

Do you already have BT Sports active?

What happens if you text SPORT to 150?

Katie

[Camero]

Hi @Katie_B ,

I already have BT active. When I text sport to 150 it comes back with a reply yes for £10 p/m instead of the £5.72. So I did not reply yes. It's crazy that they don't have this in their website or app for their customers. Apparently even their own staff at EE are having the same issue. 😐

[Katie_B]

Hi @Camero. 

I would recommend giving us a call so our customer care team can check your current plan and ensure prices that are being provided are correct. 

Katie

[Camero]

Hi @Katie_B 

I have called EE already and it turns out that they are also having same issue with big screen. They now have raised this issue to the IT department to fix the issue.

Thank you for your time Katie.

Cristino