Inclusive Extra TNT sports has stopped working

[buchandj]

I have had bt sport as an add on and now tnt sports for years, it is activated and been working fine, tonight opened the app and when I try watch something it asks me to ‘view passes’ and then leads me to paying for a subscription, very odd.

 I’ve tried to sign in and out and delete the app and re download with no fix.

 I also read some of the other issues people have with the tnt sports and clicked a link that takes me to sign into bt where it says im activated for tnt and then to make it weird i can click a link and watch tnt sports through my browser, won’t let me put it on full screen though, really frustrating with a big weekend of sport ahead.

any advice?

[Northerner]

Hi @buchandj 

Have you read this; 

https://ee.co.uk/help/tv-sport/tnt-sports/set-up-my-tnt-sports-subscription

https://business.ee.co.uk/help/accounts-and-billing/bt-sport-app-closure-and-switching-to-tnt-sports...

Thanks 

[hargreavesb1977]

I have exactly the same tonight. Saying I don't have a subscription. Can't access anything on EE app or website 

[Leanne_T]

Hi @hargreavesb1977 

Thanks for coming here 🙂

Do you have the TNT Sport add-on showing in your EE app? 

Leanne.

[hargreavesb1977]

It does yes

[Leanne_T]

Thanks @hargreavesb1977 

Please give us a call on 150 and our tech guides will get this looked into for you 🙂

Leanne.

[hargreavesb1977]

My response seems to have been deleted! Thanks for your help. Just need to do my trust pilot review then I'll give them a call.

[Leanne_T]

No problem at all @hargreavesb1977 

Let me know how you get on 🙂

Leanne.