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KshanP
Explorer

‎12-12-2023 08:53 PM

I have been trying to purchase a new phone plan today and the screen has got stuck numerous times.  I can now see that a large amount has been taken from my account 3 times from EE.  I've received no email, nothing to say that the order was successful apart from the fact the money has now gone.  

I then tried to go to the contact pages to contact someone and every time I get a blank page with 400 BAD REQUEST at the top?? What is going on??

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎12-12-2023 08:58 PM

@KshanP   Try deleting your browser history and cookies.     I recommend though that you call customer services about this but you’ll need to do this tomorrow as they close at 9pm 

0 Helpful
KshanP
Explorer
In response to Chris_B

‎12-12-2023 08:59 PM

Just my luck.  Thank you.  Do you know a number for their customer services please?

0 Helpful
James_B
EE Community Support Team
In response to KshanP

‎13-12-2023 08:05 AM

Hi @KshanP,

Welcome to the EE Community. 🙂

Are you a new or existing EE customer?

James

0 Helpful