18-06-2022 04:41 PM
I have had BT Sport as an add on for a number of years and had no issues. I recently changed phone to an A53 5G and now when watching the app I get a VC018 error and sometimes says it is not available in my region...I'm always in the UK when trying to watch and only services which should be available to me.
I've tried the BT diagnostics check and nothing helps and I've logged out/restarted numerous times but nothing works..
Any help would be much appreciated!
18-06-2022 05:30 PM
Hi there @GustopherT
Thanks for coming here 🙂
Can you watch BT Sport on any other mobile device?
Where did you purchase the phone?
Speak soon.
Leanne.
27-08-2022 02:01 PM
I'm getting the same error code. Recently got the A53 myself. I am however able to watch some live stuff. Just started today whilst trying to watch a Premier league game
27-08-2022 02:36 PM
30-08-2022 10:43 AM
Hi leanne.
I did try logging out and logging back in a couple of times. And the code persisted.
30-08-2022 10:46 AM
Thanks @Aaron1087
In this case, please call us on 150 and the team will get this looked into for you.
Leanne 🙂
02-09-2022 06:02 PM
Hi @Aaron1087 did you manage to resolve your issue as i am having the same issue trying to watch live football on the A53
02-09-2022 06:22 PM - edited 02-09-2022 06:22 PM
Hi @Ismail6
Please give us a call on 150 and the team will get this looked into for you.
Let us know how you get on 🙂
Leanne.
02-09-2022 06:29 PM
I purchased the phone from EE.
Im still having the same problems with watching live sport, very very frustrating 😑
02-09-2022 06:32 PM
Hi @GustopherT
If you are getting an error message as the original post, please give us a call on 150 and the team will get this looked into for you 🙂
Leanne.