BT Sport - VC018 Error

[GustopherT]

I have had BT Sport as an add on for a number of years and had no issues. I recently changed phone to an A53 5G and now when watching the app I get a VC018 error and sometimes says it is not available in my region...I'm always in the UK when trying to watch and only services which should be available to me. 

I've tried the BT diagnostics check and nothing helps and I've logged out/restarted numerous times but nothing works..

Any help would be much appreciated! 

[Leanne_T]

Hi there @GustopherT

Thanks for coming here 🙂

Can you watch BT Sport on any other mobile device? 

Where did you purchase the phone?

Speak soon. 

Leanne.

[Aaron1087]

I'm getting the same error code. Recently got the A53 myself. I am however able to watch some live stuff. Just started today whilst trying to watch a Premier league game 

[Leanne_T]

Hi @Aaron1087

Thanks for coming here. 

Have you tried logging out the app and back in? 

Leanne 🙂

[Aaron1087]

Hi leanne.

I did try logging out and logging back in a couple of times. And the code persisted. 

[Leanne_T]

Thanks @Aaron1087

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[Ismail6]

Hi @Aaron1087  did you manage to resolve your issue as i am having the same issue trying to watch live football on the A53

[Leanne_T]

Hi @Ismail6 

Please give us a call on 150 and the team will get this looked into for you. 

Let us know how you get on 🙂

Leanne.

[GustopherT]

I purchased the phone from EE.

Im still having the same problems with watching live sport, very very frustrating 😑 

[Leanne_T]

Hi @GustopherT

If you are getting an error message as the original post, please give us a call on 150 and the team will get this looked into for you 🙂

Leanne.