Apple Music benefit - what a nightmare!!

[holdenmj72]

This is a warning to anybody who is looking to add apple music as an inclusive benefit - it doesn't work (particularly if you have an Android device). If you get an activation link to activate your subscription, Apple won't grant access through EE. This is something that needs sorting out a.s.a.p as it was a big part in my decision to leave my previous provider. I joined last week and I still don't have access to the benefit. 

[Al94Mf]

Hi, 

What extra did you add in app for 6 month free , was it the apple arcade ?

Thanks

[Leanne_T]

Hi @Al94Mf 

Thanks for for coming to the community. 

You can text MUSIC to 150 to get the offer.

Leanne.

[Al94Mf]

Hi Leanne,

I did try that but said my membership ended which it would have as went from a handset contract to a new sim contract but not seemed to have updated apple music 🤔 

Thanks

[Leanne_T]

Thanks @Al94Mf 

Have you had the free offer previously? 

Or, did you have Apple Music as an Inclusive Extra?

Leanne.

[Al94Mf]

Yeah I did but with the new sim only deal EE have done 6 month free then a cost after that. 

Thanks

Alan

[Leanne_T]

Thanks @Al94Mf 

If your SIM pay monthly plan includes Inclusive Extras, then you’ll be able to add Apple Music as one of these. Or, if your plan gives you the option to add Apple One, this includes Apple Music.

Leanne. 

[Al94Mf]

Thank you I will have a look.

Thanks

Alan

[Leanne_T]

No problem @Al94Mf 

Leanne 🙂

[Mystiqueen]

I had the same problem but I had spotify from another providor so just ended up using that. 

[CrashedDisk]

OK had all the same problems everyone mentioned and was getting annoyed. I have an Android phone (Google PIxel) and I managed to get the problem sorted by installing the Apple Music app from the Google Play store and then trying to redeem the offer, the app then opened and allowed me to continue.

I hope this helps it should be simpler but this seemed to work for me