Apple music benefit not working

[srsm1973uk]

Hi,

My previous subscription with apple ended yesterday however my new benefit with apple music isn't activating when I work through the activation link - all I get is the chance to renew for £10.99 per month!  Is there a reset process so I can get a new link to activate this benefit?

Many thanks

Sean

[Christopher_G]

Hi @srsm1973uk 

Welcome to the community.

Was your previous subscription billed by Apple previously? If it was, and it has ended, you should be able to select it as your inclusive extra on your EE Online account or through the EE App. That would send the link through to your phone to set it up.

Is it showing as an active inclusive extra in your account/app?

Chris

[srsm1973uk]

Hi Chris, 

Many thanks for responding.  Yes, I had a subscription that was previously billed by Apple.  This ended yesterday so I have gone in to activate the inclusive extra but nothing happens via the link that was texted out.  I have checked my account and all 3 inclusive extras on my plan are showing as being active.

Sean

[Christopher_G]

OK, thanks @srsm1973uk 

I recommend speaking with our Mobile Care team so they can check everything from our side and help set it up.

Chris

[srsm1973uk]

Thanks Chris, I will get in contact with them.

Sean