Getting Texts Add On

zarbi35 · ‎04-06-2024

Why is the online facility to get the Text Add Ons down for all this time?

I can no longer send a message to get the Add On so rely on the useless website to do so!

All I want is the 200 Texts Add On but EE seem to be unable to provide it!

XRaySpeX · ‎04-06-2024

Have you tried texting ADD TEXTS to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

zarbi35 · ‎05-06-2024

I have tried this already. I get a message back saying that that they are not available on a 3G phone. This is despite going into an EE shop, upgrading my sim and being told by the person there that the new sim is 5G! I have no faith in EE at all, they do not even respond to complaints or queries.

Christopher_G · ‎05-06-2024

Hi @zarbi35

Welcome to the community.

I understand that you would prefer to do this by text, but are you able to add it through the EE App/EE Online desktop site?

Chris

zarbi35 · ‎19-06-2024

None of these suggestions work and EE obviously don't give a toss. One of the worst companies I have ever had the misfortune to deal with.

James_B · ‎19-06-2024

What was the full response you received from the text service, @zarbi35?

Did it say 3G phone, or 3G plan?

James