Getting Texts Add On

zarbi35
Investigator
Investigator

‎04-06-2024 06:14 PM

Why is the online facility to get the Text Add Ons down for all this time?

I can no longer send a message to get the Add On so rely on the useless website to do so!

All I want is the 200 Texts Add On but EE seem to be unable to provide it!

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎04-06-2024 06:59 PM

Have you tried texting ADD TEXTS to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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zarbi35
Investigator
Investigator

‎05-06-2024 04:06 AM

 I have tried this already. I get a message back saying that that they are not available on a 3G phone. This is despite going into an EE shop, upgrading my sim and being told by the person there that the new sim is 5G! I have no faith in EE at all, they do not even respond to complaints or queries.

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Christopher_G
EE Community Support Team
In response to zarbi35

‎05-06-2024 02:00 PM

Hi @zarbi35 

Welcome to the community.

I understand that you would prefer to do this by text, but are you able to add it through the EE App/EE Online desktop site?

Chris

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zarbi35
Investigator
Investigator

‎19-06-2024 06:12 PM

None of these suggestions work and EE obviously don't give a toss. One of the worst companies I have ever had the misfortune to deal with. 

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James_B
EE Community Manager
EE Community Manager
In response to zarbi35

‎19-06-2024 06:21 PM

What was the full response you received from the text service, @zarbi35?

Did it say 3G phone, or 3G plan?

James

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