Cannot reset ee perks password

[sophiehastings]

Hello all,

Hope you can help me. I can see this is a common issue. I am unable to reset my password for my ee perks account as none of the emails are coming through after trying multiple times. I know it recognises my email as it says it has sent the email and is the email I have had emails to from ee perks before.

Please can someone help me reset my password as my partner needs a new phone.

Many thanks,

Sophie Hastings.

[Leanne_T]

Hi @sophiehastings 

Thanks for coming to the community 🙂

Does the perk account show as deactivated when you log in? 

Have you checked your spam and junk email folders? 

Speak soon. 

Leanne.

[sophiehastings]

It just says invalid login details and o have checked all junk and spam 
folders. 

Many thanks, 

Sophie Hastings. 

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[mod edit: removed personal details from the forum]

[Leanne_T]

Thanks @sophiehastings 

Are you using the same email you registered for a perk account? If this was a work email, has this been changed at all?

Leanne.