Apple Music saying subscription attached to another apple id

[cheekywillis]

Hey there, bit of an annoying one! Removed Discovery+ from my package and added Apple Music. When I click on the link and log in it just says Subscription already being used with a different Apple account.

Spoke to an agent and they have removed and re-added it but still not working. Any tips?

[Alex_H · Accepted solution]

Hi @cheekywillis,

Welcome to the EE Community 

When getting that message it does mean you have previously had an Apple Music subscription but on a different Apple ID to the one you are trying to sign up with now. 

To resolve you need to contact Apple Music support, using Get support at the bottom of the page Music - Official Apple Support

Once in contact ask them to specifically de-link your Apple ID from your subscription. Once they have been able to do that, you should be able to complete activation of your Apple Music inclusive extra.

Alex