21-07-2023 01:57 PM
This is a warning to anybody who is looking to add apple music as an inclusive benefit - it doesn't work (particularly if you have an Android device). If you get an activation link to activate your subscription, Apple won't grant access through EE. This is something that needs sorting out a.s.a.p as it was a big part in my decision to leave my previous provider. I joined last week and I still don't have access to the benefit.
21-07-2023 02:32 PM
@holdenmj72 It does work and many people have it working on android. Have you setup an Apple Music account? You need that in order to link the smart benefit to the Apple Music account.
21-07-2023 02:44 PM
Chris,
I've been liaising with EE technical department on this for the last two days and they are struggling with the issue. I have set up an apple id and when I use the link to get me to apple music app I get the message 'No subscription through EE'. I then get directed to the paying options.
Your technical department have confirmed that there are issues. It should be a simple process.
I'd welcome any suggestions
Mark
15-08-2023 09:09 PM
Having exactly the same issue! Changed to this benefit and now it just says no subscription found through EE when I click the activation link. Be interested to see if you found a resolution?
16-08-2023 07:46 AM
Hi @Gsk,
Welcome to the EE Community. 🙂
If your subscription hasn't activated within 24 hours, please get in touch with Customer Care so a member of the team can help.
Thanks
James
10-11-2023 06:45 PM
Did you ever resolve it? I'm having the same issue
18-11-2023 01:34 PM
Same issue, it's almost been two weeks now since I first tried to enable Apple Music on my account. Countless conversations with EE, their technical department, Apple and their tech guys - and no luck. A total disaster.
I can only speculate this is down to the fact I've had this add-on before and/or I've had my personal AM account before opting for the EE add-on.
02-12-2023 01:23 PM - edited 02-12-2023 01:24 PM
Update : I had the same issue and attempted resolutions as described above i.e. Cust Service removing and re-activating, complaining, speaking with Apple support... and none of it worked.
The following worked for me :
Hope this helps.
02-12-2023 01:26 PM
Thanks for sharing @Lambonumber5
Leanne.
02-12-2023 03:35 PM - edited 02-12-2023 03:36 PM
I can't believe it but my issue was caused by the fact we didn't give enough time for the add-on to be "properly" inactivated before trying to activate it again (see Lambonumber5's reply). It has taken almost three weeks to finally get a chance to talk to someone at the EE technical team who explained you need to (1) remove the add-on, (2) wait around 24h and only then attempt to (3) enable it again. Apparently the second step is critical as it allows for any old subscriptions to get properly sync-ed up with Apple.