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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7471 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11507 Views
  • 0 replies
  • 6 Helpful

Standalone 5g on Samsung Galaxy S25

HiI've just put my full works sim (it's a new sim, plan started a month ago) in my new Galaxy s25 and tried to activate 5g standalone. However there is no option to select this in settings, the only options are 5g Preferred or 4g Preferred. Coverage ...

Johnof by Investigator
  • 185 Views
  • 6 replies
  • 4 Helpful

Resolved! EE Wifi Locations

I'm currently seeing that EE have 5 million hotspots within the EE wifi network, but on the interactive map only 150k are shown. There's no hotspot in an area that I require (in a relatively central part of London), so is there a place to be able to ...

Ongoing signal issues

Same here. No signal for 7 days. I drove 50 miles return journey to get emails and other important messages. Problem fixed and then within few days, no signal again! So, when EE advertise on TV  it is misleading. I would not advise anyone to sign up ...

Aggie6 by Visitor
  • 81 Views
  • 2 replies
  • 1 Helpful

Software update

Download the new software update, now I can't make a phone call saying “ call failed “I don't know what happened. Any help pl  

RRB307 by Visitor
  • 98 Views
  • 1 replies
  • 1 Helpful

Resolved! NETWORK BANDS

HiI am looking at purchasing a Chinese phone which states it's uses BAND n28a for 5g network yet on EE it states it uses BAND 28 for 5g does this mean I wouldn't get full access to 5g?Would VoLTE still work?Cheers

mE8419 by Investigator
  • 240 Views
  • 6 replies
  • 5 Helpful

Network Status Checker

Why have you hidden the network status behind a your log in. Why do we have to go an extra step just to check for network issues?You literally have gone backwards in development in doing this.

BrendonH by Community Hero
  • 830 Views
  • 15 replies
  • 9 Helpful