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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10764 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 21187 Views
  • 0 replies
  • 6 Helpful

Resolved! satelllite signal for mobile phones.

Dose anyone when will EE do satellite signal for mobile phone so when ever im in an area that has no signal my mobile phone and mobile broadband roter will pick the signal from the satellite?

Lukeg33 by Established Contributor
  • 61 Views
  • 3 replies
  • 0 Helpful

Coverage in Stanley

Update: 24 July 2026  Over the past few days, our engineers have integrated the mast onto the network. The new mast is now on-air restoring full service to Stanley.  We will continue to monitor the performance in the area. Update: 06 July 2026 Ove...

Leanne_T by EE Community Support Team
  • 7223 Views
  • 29 replies
  • 23 Helpful

No phone reception!

In the Penzance, Cornwall area the phone reception is horrendous! Cannot have any sort of phone call! This past few week it’s been getting worse and worse and now there is no chance of a conversation on the phone! 

Resolved! Burscough new mast?

Hi, I work in the Burscough area and we've been aware since October last year that planning permission was granted to erect a new 5G mast outside of the big Tesco, but there's absolutely no signs of anything yet. Does anyone know if this is ever actu...

iamzammm by Investigator
  • 112 Views
  • 1 replies
  • 2 Helpful

Resolved! URGENT new mast site found for HU16

EE removed a mast in Cottingham, East Yorkshire in December, since the landowner no longer wanted a mast on their property.This has left many EE customers with no signal whatsoever and I presume that EE are in need of a new site.As the local Ward Cou...

Cllr_Phil by Contributor
  • 1440 Views
  • 15 replies
  • 5 Helpful

Resolved! Internet issue

The internet doesn’t work properly in many places. In some areas, there’s no direct 5G signal either. It’s been causing a lot of disruption and has been very frustrating for the past month.

Usman32 by Explorer
  • 132 Views
  • 2 replies
  • 1 Helpful