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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5117 Views
  • 2 replies
  • 2 Helpful

Signal issue in TF1 1AA area

Hello,There is an issue with the mast in the TF1 1AA area, I have checked the coverage checker and when I click ‘Find out more’ it says there has been an issue and to contact EE for more info’would you please be able to check for me when the issue re...

5g slow

Hi, since switching to EE from Three I've noticed 5g is considerably worse.  I'm constantly getting 4g like speeds on 5g (40-50mbps) whereas on threes I was getting over 200mbps. I also noticed a wider 5g availability in Northampton on three compared...

Resolved! EE Partner MVNO VOLTE - WiFI Calling plans

Hi Team EE.I have a quick query, with the pending 3G switch off and some of your MVNO's using the 3G network for calls, what is the plan to enable these operators to use VOLTE to prevent issues of uses on these networks from being disconnected when t...

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG.  Having been an EE customer for many years I recently purchased a new 5G enabled handset.  I am shocked to find out that EE have still not enabled 5G in their PAYG plans.  Come on EE, you should...

DJHarvey by Contributor
  • 8658 Views
  • 43 replies
  • 27 Helpful

Internet failing

Hello,I wonder if someone can help me. I have been having some problems with my data since 7 months now. My whatsapp doesnt send videos,photos or audios without wifi. Also some platforms like Instagram or Tiktok doesnt work properly. Does anyone had ...

Javierr by Visitor
  • 48 Views
  • 2 replies
  • 2 Helpful

Upload speed really low on Max Unlimited plan

Hi there,I'm on the Max Unlimited plan, and when I run a speed test on the phone (Ookla), it says that I am getting say 100 mbps download speed and 30 mbps upload speed, however, at that precise moment, I am actually only getting about 0.8meg upload ...

mattyp987 by Investigator
  • 874 Views
  • 10 replies
  • 3 Helpful

Whats happened to EE ping latency On 4g??

Hi I'm on pay as you go and the ping on speedtest used to only be about 19ms, Web browsing or general use felt very snappy on 4g, often better than other networks' 5g.I was considering going on contract but since about end of May the ping latency is ...

Eeping by Investigator
  • 604 Views
  • 7 replies
  • 0 Helpful

St. Albans phone aignal

My signal is terrible and will drop out multiple times over a short period. This seems not just to be confined to my address but locally too! I don’t have Wi-Fi at home so can’t use this. I lose calls, can’t make calls sometimes. I know it’s not the ...

S1monJohn by Investigator
  • 55 Views
  • 2 replies
  • 0 Helpful