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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10686 Views
  • 7 replies
  • 8 kudos

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20456 Views
  • 0 replies
  • 6 kudos

Network Coverage Support in SY13

I have been a Small Business customer in the SY13 area for about 2 years, and ignoring the fact I cannot manage my account online (EE still haven't fixed the issue), I constantly have network issues.My setup is Dyfed Telecom installed a Satellite on ...

Coverage in Wigan

Update 16 July 2026 Over the past few months, our engineers have been in legal negotiations to agree planning permission for the permanent mast. Barring any unforeseen delays, we expect the legal steps to be completed by the beginning of September...

Leanne_T by EE Community Support Team
  • 4284 Views
  • 25 replies
  • 10 kudos

Coverage in Horfield Bristol

Update: 24 April 2026 Over the past few weeks, we have been working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from ...

Leanne_T by EE Community Support Team
  • 6835 Views
  • 52 replies
  • 21 kudos

Coverage in Wednesbury

Update: 16 July 2026 Over the past few months, due to circumstances out of our control we have been unable to complete the legal negotiations by the end of June. Once the legal steps have been completed, and pending a positive outcome we can star...

Leanne_T by EE Community Support Team
  • 18448 Views
  • 88 replies
  • 31 kudos

Resolved! URGENT new mast site found for HU16

EE removed a mast in Cottingham, East Yorkshire in December, since the landowner no longer wanted a mast on their property.This has left many EE customers with no signal whatsoever and I presume that EE are in need of a new site.As the local Ward Cou...

Cllr_Phil by Contributor
  • 1245 Views
  • 14 replies
  • 3 kudos

Resolved! The worst and weakest network

    EE is hands down the worst and weakest network in the entire UK. I’ve used O2 and Lycamobile in many different locations before, but after switching to EE for just a month, I can easily say this is the absolute worst and slowest internet experien...

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Resolved! Hi

Hii EE I can't activate my SIM number can you please help me with that it's showing that there is no service and I have restarted number of times but it's not working and also I have put in SIM 2 option please help as soon as possible and call me on ...

Resolved! 5g

Every time I get a 5g connection my phone gets really hot and I can't access any online apps. I've got the Google Pixel 10 pro and thought they were able to cope with 5g?