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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10210 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 18255 Views
  • 0 replies
  • 6 Helpful

Resolved! URGENT new mast site found for HU16

EE removed a mast in Cottingham, East Yorkshire in December, since the landowner no longer wanted a mast on their property.This has left many EE customers with no signal whatsoever and I presume that EE are in need of a new site.As the local Ward Cou...

Cllr_Phil by Investigator
  • 752 Views
  • 10 replies
  • 3 Helpful

Resolved! Poor mobile reception

I live in the Churn Valley (between Cirencester and Cheltenham). In the valley mobile connection is very poor. Rendcomb church tower dominates the area and in my non-technical opinion would be an excellent place to put a mast. Who can I contact to di...

GrahamH5 by Visitor
  • 150 Views
  • 2 replies
  • 0 Helpful

Resolved! Calls breaking up even though signal is good

I'm wondering if anyone else is having this problem. For a while now, whether I'm making a call or receiving one, the calls are breaking up no matter where I am and despite the fact I've full signal. Just regular calls, not over wifi. I don't think i...

Rachel20 by Explorer
  • 613 Views
  • 4 replies
  • 1 Helpful

Resolved! Signal issues

I’m new to EE after being with O2 network for years, I am beginning to regret my decision as the signal is very poor and at times I can’t get a connection at all, I’m missing important calls 

MRSMT1 by Visitor
  • 230 Views
  • 3 replies
  • 1 Helpful

Resolved! Often losing signal halfway through a call

Quite often when I am on the phone, I lose the signal halfway through the conversation. There seem to be certain lines that always go bad, such as customer call centres based on the other side of the world. The call usually starts off fine. Then, aft...

P1233 by Investigator
  • 458 Views
  • 9 replies
  • 5 Helpful

Coverage in Horfield Bristol

Update: 24 April 2026 Over the past few weeks, we have been working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from ...

Leanne_T by EE Community Support Team
  • 5599 Views
  • 44 replies
  • 19 Helpful

Resolved! 5g mast

Hi there, I run a business in my area burscough, which is located in west Lancashire. The area has been struggling for a while now with for service due to no mast. I am enquiring about the possibility of getting a mast installed on my business proper...