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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7640 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11832 Views
  • 0 replies
  • 6 Helpful

Coverage in Great Blakenham

Update: 18 December 2025  Our engineers have had a slight delay completing the upgrades on the mast to improve capacity and service in the area. Barring any unforeseen delays, we expect to have all work completed by the middle of January.   We will k...

Christopher_G by EE Community Support Team
  • 7476 Views
  • 103 replies
  • 51 Helpful

Nw10 Hanger Lane area bad network

1 bar max 2 bar of network, construction work happening it was said a mast was taken down and needs replacing but needed permission for it to be put back up? Nw10 area Hanger Lane, coverage map says good coverage both in and outdoors but it isn’t 

Resolved! no network coverage

No network coverage on my ee s25 ultra today. I have a voicemail i urgently need to get to. Tried all suggestions for resolving it but to no avail. Phone showing no service. States EE network not available. Is this anything to do with the fact that I...

Unable to pay bill

Just spent half an hour trying to change my password... after spending a freaking HOUR trying to pay my freaking bill... but their dogsh*t app doesn't work.This isn't even the first time... it's a CONSTANT thing... half the time I have to CALL them t...

Coverage in Twinbrook and Derriaghy

We are aware of a mobile signal issue that is affecting some of our customers in the Twinbrook and Derriaghy area. Our mast in the area had to be removed from the existing site at the end of November 2025, as this was requested by the land owner. As ...

Resolved! Noise from diesel generator powering phone mast

Hello, I live close to an EE phone mast which is powered by a diesel generator.  The generator runs continuously and the noise it makes has recently increased - I can hear it indoors, even with double glazing and all windows closed.  Who can I contac...

simes3 by Explorer
  • 128 Views
  • 3 replies
  • 3 Helpful

Resolved! POOR OR NO SIGNAL

POOR OR NO SIGNAL    LS8 ***    CONTINUALLY DROPPING OUT. NOT ABLE TO USE 'PHONE.    NO FAULTS ARE SHOWING ON EE WWW SITE.   PHONE OPERATES PERFECT ON O2 [Mod Edit: Please don't post identifiable information in public forum.]

GRESELY by Visitor
  • 256 Views
  • 6 replies
  • 1 Helpful

Resolved! Cannot contact EE

Hello.I am having a huge issue here with my phone, I'm trying to call EE but I cannot as I have had no signal for 4 days now and when I try calling via WiFi it says I have no network connection EE have no online chat so it is actually Impossible to c...

Corzaax by Investigator
  • 182 Views
  • 7 replies
  • 0 Helpful

Resolved! SMS vs iMessage

If an SMS message appears as an itemised entry on my EE bill (showing the number, date and time), does that mean the SMS was genuinely sent from my handset and processed by EE’s network? I want to confirm whether an itemised SMS entry on the bill pro...