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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6822 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 9392 Views
  • 0 replies
  • 6 Helpful

Coverage in Market Harborough

Update: 11 November 2025   Over the past month, our engineers have installed the transmission needed for the new mast and will start integrating the mast onto the network in the next few weeks. Barring any unforeseen delays, we expect the mast to be...

Christopher_G by EE Community Support Team
  • 2938 Views
  • 34 replies
  • 43 Helpful

5G Not Connecting

I recently purchased a Moto G55 G5 Android phone to take advantage of 5G coverage. However, I'm still getting the 4G symbol in the top right hand corner of the phone. Why?Phone is running Android 15. I've gone into Settings and made sure Vo5G is on. ...

mapes12 by Investigator
  • 193 Views
  • 10 replies
  • 1 Helpful

Resolved! No signal for 6 days.

I had a message saying work would be done in my town and it may affect my service for 3 days from the 5th of November, it is now 6 days later and I still have no signal. Your help pages only show phone numbers for contact which is quite useless in my...

tehteh by Explorer
  • 155 Views
  • 4 replies
  • 4 Helpful

Resolved! POOR OR NO SIGNAL

POOR OR NO SIGNAL    LS8 ***    CONTINUALLY DROPPING OUT. NOT ABLE TO USE 'PHONE.    NO FAULTS ARE SHOWING ON EE WWW SITE.   PHONE OPERATES PERFECT ON O2 [Mod Edit: Please don't post identifiable information in public forum.]

GRESELY by Visitor
  • 127 Views
  • 2 replies
  • 1 Helpful

Signal

Ee is by far the worst network I have ever used, for the last 12 months my phone signal and data has been unbelievably bad, and also my home broadband it’s a joke, they advertise saying they are uk no 1 

Signal Issues

I'm paying for maximum speed unlimited, Some areas in London i have no internet connection. I tryed turning flite mode on and off to try and boost signal i try turn on wifi and Bluetooth on sometimes that helps. I dont know if its my phone or softwar...

You can't get signal in Heathrow Terminal 2

I was a proper die-hard EE punter, five years solid without a single blip, and I’m talkin’ every corner of the UK – includin’ the absolute crucial Heathrow Airport – where the mobile data was bangin’, rock-solid, no dramas.But ever since they shacked...