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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10275 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 18636 Views
  • 0 replies
  • 6 Helpful

No signal again!

Hi i've got no signal again, the online signal checker says there's nothing wrong, the automated fault report shows no issues, i've tried reaching out to 150 to get technical support however without signal they cannot call me back, i've turned on Wi-...

Coverage in Westgate-on-Sea

Update: 25 March 2026 Over the past few days, the fibre company has completed the transmission and integrated the mast onto the network.  The mast is now on-air restoring full service to Westgate-on-Sea. We will continue to monitor performance ...

Christopher_G by EE Community Support Team
  • 75356 Views
  • 44 replies
  • 6 Helpful

Resolved! Impossible to get PAYG

I’ve never been so frustrated with the EE app and EE websiteI’m an existing customer and all I want is a pay you go SIM card for an extra device in case of an emergencyI have needed this in case I lose my mobile phone I need a backup. I only have a d...

Coverage in Wigan

Update: 26 May 2026  Over the past few weeks, our engineers have surveys approved for the temporary mast and we are working with the site provider to agree planning permission. Once planning has been approved, we can start building the equipment n...

Leanne_T by EE Community Support Team
  • 3020 Views
  • 20 replies
  • 5 Helpful

Coverage in Little Thurrock

Update: 18 April 2026  For the first location, due to circumstances outside of our control, the Fibre company will be unable to attend the area to install the leased line by the middle of May. Barring any further unforeseen delays, we expect the...

Leanne_T by EE Community Support Team
  • 11118 Views
  • 56 replies
  • 52 Helpful

Coverage in Wednesbury

Update: 26 May 2026 We have experienced a slight delay completing legal steps to legally acquire the land and start building the equipment, Barring any further unexpected delays, we expect the legal steps to be completed by the beginning of June. ...

Leanne_T by EE Community Support Team
  • 16796 Views
  • 86 replies
  • 30 Helpful

Coverage in Barnet

Update:  26 May 2026  Over the past few weeks, for the temporary mast our engineers have started surveys at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the e...

Leanne_T by EE Community Support Team
  • 11505 Views
  • 85 replies
  • 66 Helpful

Coverage in Twinbrook and Derriaghy

Update: 19 May 2026 Over the past few weeks, the power company has installed the power supply. We're working with the site provider to access the area and install the transmission and start integrating the mast onto the network. Barring any unfor...

Christopher_G by EE Community Support Team
  • 3043 Views
  • 14 replies
  • 4 Helpful

Resolved! EE wifi

Why does my EE/Norton antivirus say that EE wifi is unsafe and then kick me off the network whenever I try to use WiFi out of the house? I'm also unable to add EE wifi auto as saved network it just fails every time. Yes I'm main account holder and I ...

ajfclsjc by Contributor
  • 163 Views
  • 1 replies
  • 3 Helpful