Can’t use my mobile

[JW1001]

For the last 3 days I can not ring out on my mobile at all why am I paying for a product I can’t use that’s not fit for purpose I’ve had to buy a sim from another provider just so I can ring out I will be cancelling my Direct debit I refuse to pay for something I can’t use it’s absolutely disgraceful and you can’t even contact ee even if you try to call them at all I’m done 

[Chris_B]

@JW1001  does your phone show  it’s connected to the EE ? 
 Cancelling the DD will only effect you and your credit report.     Calling customer support can be done via a different phone because if you can’t call out from your device then obviously a call to customer support will not work.     Does WiFi calling work ?  Does you simply work in a different phone ? If it doesn’t you might need a replacement sim.