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GL5 Stroud - 5G mast out since 21st May 2026

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gungapea
Visitor

‎15-06-2026 11:01 AM

Hi 

I rely on EE 5G for home mobile broadband but have had no speed above 2mbps since one of your masts went down last month.  I have spoken to 150 countless times but engineers are not updating the work ticket (it was supposed to be visited and fixed on the 12/6) so they can't give me a resolution time.

One month without internet is crazy when I rely on it for home working - when will this issue be resolved?

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Schockwave
EE Community Star
EE Community Star

‎15-06-2026 11:56 AM

Hello @gungapea ,

Welcome to the community,

This is a public forum, we have no way of knowing when it will be resolved, as most of us are customers like you.

Have you checked here, registered, reported? You will then get updates: 

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*yjaq4q*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzE...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

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Schockwave
EE Community Star
EE Community Star

‎15-06-2026 11:56 AM

Hello @gungapea ,

Welcome to the community,

This is a public forum, we have no way of knowing when it will be resolved, as most of us are customers like you.

Have you checked here, registered, reported? You will then get updates: 

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*yjaq4q*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzE...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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GustoTV
Visitor

‎11-09-2026 12:54 PM

I have also been bug issues with EE 5g for since late/earlyAugust. I too rely on 5g for work and have been used to speeds averaging 120Mbps up/down for nearly 3 years but now I get 25-30Mbps on 5g and actually a little better on 4g. I am on Slad Rd, near the Fountain Pub, where are you? Have EE actually confirmed that the mast is down?

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