GL5 Stroud - 5G mast out since 21st May 2026

[gungapea]

Hi 

I rely on EE 5G for home mobile broadband but have had no speed above 2mbps since one of your masts went down last month.  I have spoken to 150 countless times but engineers are not updating the work ticket (it was supposed to be visited and fixed on the 12/6) so they can't give me a resolution time.

One month without internet is crazy when I rely on it for home working - when will this issue be resolved?

[Schockwave]

Hello @gungapea ,

Welcome to the community,

This is a public forum, we have no way of knowing when it will be resolved, as most of us are customers like you.

Have you checked here, registered, reported? You will then get updates: 

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*yjaq4q*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzE...