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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9313 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16553 Views
  • 0 replies
  • 6 Helpful

5G tower locations

Is it possible to get the GPS co-ords for my nearest 5G towers? I'd like to install an external antenna for my 5GEE Router and knowing where to mount and point would be really useful

sphudson by Contributor
  • 7101 Views
  • 5 replies
  • 0 Helpful

Coverage in Barnet

Update: 26 March 2026  Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.   Our engineers are looking at other temporary opt...

Leanne_T by EE Community Support Team
  • 5032 Views
  • 49 replies
  • 46 Helpful

Resolved! No Wifi calling

About 2 weeks ago totally lost wifi calling.  I have and iPhone 14 Pro, I live in a poor network area so rely on wifi calling.  Lost it around when I made that latest ios update but it may not be related.  I called my broadband and they say there’s n...

Resolved! Mobile data in central London is non existent

Tell me honestly EE have you completely given up on mobile data services in central London? For weeks now it has been impossible to send an email on the go and your system does not download essential content like QR codes etc what are we paying for ?...

JACS65 by Investigator
  • 166 Views
  • 4 replies
  • 1 Helpful

cant access CCTV and Webcams on EE 4g

Hi AllI'm really pulling my hair out with this and can anyone help please.About 10 months ago or so, I suddenly wasnt able to access my CCTV on the EE 4G network on my mobile (2019 Sony Xperia XZ3 android).I have trawled google and seen a few other p...

Cannot use Mobile outwith house on 5g?

Hello all.Only just got EE  sim recently.Hoping someone can help as I need to be able to message people when out and about but Cannot on 5g .Tried everything I know to get 4g but there are no options , it only offers 5g.Partner was on EE help for ove...

Coverage in Twinbrook and Derriaghy

Update:  06 March 2026  Over the past few weeks, our engineers have completed the work on the first mast to improve 5G service in the area.   For the second location, the tree has been removed by the contractors. Our engineers are working with...

Christopher_G by EE Community Support Team
  • 1852 Views
  • 11 replies
  • 4 Helpful

Resolved! Having issues connecting to EE hotspot and text code

Hi, I have an issue when connecting to an ee wifi hotspot. So when I’m out, in a bad dead zone and I see ee wifi. I connect to this, state that I’m a BT broadband customer , put in my password but then it wants to send me a code either via text or em...

Lardenr by Contributor
  • 713 Views
  • 8 replies
  • 1 Helpful