No Wifi calling

Psmith099
Visitor

About 2 weeks ago totally lost wifi calling.  I have and iPhone 14 Pro, I live in a poor network area so rely on wifi calling.  Lost it around when I made that latest ios update but it may not be related.  I called my broadband and they say there’s no issue / restrictions.  I had a friend try there same phone as mine on my wifi and they can use wifi calling fine.

 We swapped sims and he can still use wifi calling with his sim on my phone however I still don’t have access on his phone so it’s not a phone issue.  Been speaking to ee for 2 weeks and they don’t know how to fix it.  I have done everything they have said, reboot, factory reset, reinstall network nothing has resolved the issue.  Went to my parents house and can’t access wifi calling there either so has to be isolated to EE, I have no option but will have to leave EE for another provider - anyone else have the same issue ? 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Psmith099   You need to request a replacement sim.    You can do this by going to a EE store with in date photo ID or you can call customer support. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Psmith099   You need to request a replacement sim.    You can do this by going to a EE store with in date photo ID or you can call customer support. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.