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Calls and Zone 1 Pass not working

OliviaS13
Visitor

‎31-03-2026 12:03 PM

Hi there - landed in India on Thursday, purchased a 7-day Zone-1 pass - worked fine for 4.5 days, but then once I connected to a local wifi network, I cannot get the pass to switch back on. 

I have now had 2 days where I have not been able to connect to 4G which was fine previously. Tried calling 150 from my EE phone and just getting an Indian "Caller not recognised" message, same with +447953966250, I was guarenteed both would work just fine from my EE phone while abroad. 

Any help would be appreciated. 

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1 REPLY 1
Peter_W
EE Community Support Team

‎31-03-2026 03:16 PM

Welcome to the Community, @OliviaS13.

Connecting to WiFi shouldn't pose any issues with using your pass, provided your phone isn't trying to now default to a different network.

Are you seeing a 4G indicator next to your signal bars when you're out and about?

Also what model of phone are you using at the moment?

Peter

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