If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
I’m currently in Turkey with my wife and we are both on the all rounder sim set to Roaming pass, I’ve tried contacting EE and made a web complaint, our problem is that we have no data or calls access, I’ve tried every number possible to EE but just b...
I have my main phone, my partner has a second phone and I normally gift data. I’ve managed to buy an add on for £15.00 for 7 days for my phone but can’t get the £15.00 for the second phone, just seen to be going round in circles. Any ideas ? Thank yo...
Hello I am abroad in Spain and my 2 of my sons are on the exact same contract with same settings, one has been able to buy the pass but he tried to do it in the same way on his brother's phone but was unable to. Tried to contact customer support, sai...
Today I have received the following test message from EE:Hi from EE. Weve recently made some changes to our Roaming Inclusive Extras. You can select either EU roaming or our new Zone 1 option which covers 33 popular destinations. For now we'll apply ...
I have had the same problem for months, and they haven't fixed anything. It's frustrating. The problem they don't fix is nothing terribleNo signal
Hi, I’m on a monthly contract and have been since 2020. I have a ‘full roaming’ add on. Last year I was able to use my home allowance in Australia for £25 per month.However this option wasn’t available to me this year when I went. I had pay £6 for a ...
I am currently in Australia with a full roaming package as part of my added extras. It appears EE have now defaulted me to eu roaming whilst I am still here. This has caused problems. No connection to any Australian network, cannot text or connect ...
Hi, I’m currently in the US and purchased a roaming add-on before I left. My mobile data is working, but the add-on does not show in the EE app or website, and I’ve received no confirmation by email or SMS. I have a £0 spend cap so I can’t text 150 o...
Hello I hope someone can help me, I'm travelling to new York for 16 days and understand that when I land I will be sent a text asking me if I want to pay £5 for a daily pass or £25 for 7 days, my questions is wjat happens when my 7 days is over? Will...
Hi, I've added the Roam Abroad Pass, and made sure I have removed my spend cap, but I am still unable to use specific services such as Uber while I'm on 4G. It is allowing me to send messages via WhatsApp, and check services such as the news, however...
