Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3862 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 44636 Views
  • 290 replies
  • 89 Helpful

Unavailable number

The same thing happens to my wife. We are in Portugal at the moment and for the last couple of calls from our son in Switzerland have gone straight to her voicemail so he contacted her on WhatsApp. A call from her sister in the UK said the number is ...

Pontiff1 by Investigator
  • 211 Views
  • 3 replies
  • 4 Helpful

Making and receiving calls

Hi I am having trouble making and recieving calls, I am currently in the USA and I have the full works tariff, it was working fine a week ago and now I’m getting no dial when making a call so I can’t even contact EE support.I have tried all settings ...

Slalia by Investigator
  • 206 Views
  • 6 replies
  • 6 Helpful

Unable to call Australian numbers

I also have this issue.  I am receiving text messages but i am unable to call australian numbers with my sim, i have the inclusive add on for roaming zone 1 and my data works. its just calling numbers.  Did you manage to find a solution?  

gdev1 by Explorer
  • 221 Views
  • 4 replies
  • 8 Helpful

Resolved! EE ROaming experience, it was a roller coaster

So on my trip to Peru roaming was not working. No welcome message. Tried to select manual networks but without success. Since I could not receive an SMS I would not log in to the EE site to get in contact with customer service due to the two-factor a...

fArGo1911 by Investigator
  • 524 Views
  • 8 replies
  • 1 Helpful

EE Roaming - it's just rubbish

To the good folks who answer user queries, there's no need to rationalise EE's roaming setup. This is just feedback for EE who will not otherwise solicit it.I've been roaming for 20+ years and EE roaming in 2025 is about as bad as anything I've exper...

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Data Abroad

Currently in Canada, have the roaming add ons on anyone else's plans been affected? I've had data roaming as a 5GBP add on but then Saturday, it just cut off. Has anyone else encountered data cut offs?

Skeeda by Visitor
  • 164 Views
  • 1 replies
  • 1 Helpful

Resolved! Network issues abroad

I'm currently in NYC, USA. When I landed I was able to purchase a 7 day roaming pass and had sporadic network, having to restart my phone occasionally to get connection back. Since that first evening though, I've now had no network fir 99%of the time...

Gruhdsiny by Investigator
  • 413 Views
  • 6 replies
  • 8 Helpful

Resolved! Roaming

Hello there,  I have left the UK and forgot to text 150 ROAMING to enable it while abroad.I am now abroad, is there any way to enable it now? I have pay monthly sim. Thanks

Mha362 by Visitor
  • 187 Views
  • 2 replies
  • 5 Helpful