Mobile Services

Moved Number to EE, no service or data

So I've just moved from 3 to EE and I've tried to transfer my number using the PAC code form and I had received a text saying that is all done however my phone is still showing the wrong number linked to my SIM card, and I have not been able to use d...

Porting issue

I requested for my old number to be transferred to my new EE sim and was informed this would occur by 6pm today.I have not received any confirmation email/SMS about it. As far as i'm aware, the transfer hasn't occurred.I can't ring or be called from ...

Texting and calls from Italy

Hi, I text ROAMING to 150 and now I’m all set up to use phone in Italy. Just like to check that to make calls and text to UK do I have to have to have mobile data, data roaming ‘on’ or can I keep them turned ‘off’. This may be a basic question, but I...

Coverage in Hornchurch

We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner. Our engineers began looking for a new ...

Re: Roaming not working in the US

So i'm hoping the 24 hours doesn't restart every time you toggle, are you able to advise?

Roaming charges in New Zealand

I am in NZ and have racked up a Bill of over £580. I cannot dial 150 as my phone has been barred and I can't afford the roaming charges. I am unable to get in to my online account. I am really upset as I wasn't aware of these huge charges until I got...

Re: Resetting greeting on EE voicemail...

Hi i am having the same issue and VM ON/ VM OFF did not resolve.. please if anyone worked it out please help me!i have now a greeting that i recorded my name, i want to change to the default "welcome to EE voicemail...."please respond and help me. th...

Resolved! Puk code

The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page i...