Firstly, I want to stress that I am in the same boat as you.
On 03/09/21 I ordered a Galaxy S21 Phantom Grey 256GB.
At the time of ordering, it was showing as "Usually Dispatched within 1 day". Within 15 minutes of ordering, this had changed to "7 days".
I received two emails; one confirming my phone order (which contains my order number) with an estimated delivery date of 06/09/21, and another confirming the change to my contract.
Using my order number to track my order @ https://myaccount.ee.co.uk/orderdetails shows me the following message -
"Sorry, we can't show your order details right now.
Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."
When I've spoken to EE Customer Services online and on the phone, they have assured me that they will be in touch when it has dispatched, but are unable to give a time-frame of when this will be other than "hopefully in the quoted time-frame".
This is probably all sounding very familiar to you.
So, why am I writing this post? Because there have been numerous posts made about the exact same thing over the past week! This isn't necessary - EE CS representatives are giving you all the information they have! They are mushrooms - kept in the dark and fed on....you know the rest.
Quite simply, there is a stock shortage. We can speculate on the causes of this shortage (import issues, manufacturing delays, EE hates you, Samsung hates you - whatever), but it doesn't change the reality of the situation.
I know you're tired, frustrated and want your new phone, but hang tight - all things come to those who wait. If you don't want to wait, then cancel your order and try to get a device else where.
I've also seen posts along the lines of "I ordered my device 2 days ago and it said it had a 7 day wait, where is my device?!" - if this is you, you have answered your own question.
I hope all your devices arrive within the quoted time frame - sooner rather than later - but we're all in this together and bogging down customer support with identical queries will only detract from people with actual urgent issues getting support.
Also, Happy Friday!
