by neskeni Investigator
Investigator

Order confirmation

I just ordered an upgrade paid the early fee, this went onto my account as a transaction but i cannot get hold of my order confirmation the page refreshed very quickly and no email has been sent.

How long does it take for an email to be sent?

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Order confirmation

Hi @neskeni 

 

It's new year's Day, your order won't be processed until tomorrow.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Order confirmation

Hi @neskeni 

 

It's new year's Day, your order won't be processed until tomorrow.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by neskeni Investigator
Investigator

Re: Order confirmation

i thought that would be the case just a little cncerned with the page closing i got a littel panicked. 

 

Thanks, 

 

Liam

by
EE Community Support Team

Re: Order confirmation

Hi @neskeni.

 

Welcome to the community 🙂

 

It's great to hear you're upgrading!

 

If you don't receive your confirmation email today, just get in touch with our Customer Care team, who will be able to provide you with an update 🙂

 

Jon

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