Tracking

Choowie74
Investigator
Investigator

‎02-01-2020 12:36 PM

So ive ordered a new phone and when I enter in my tracking number it comes up with 'Sorry, we can't show your order details right now.' I ordered it on the 29th of December 2019 please help.

0 Helpful
4 REPLIES 4
Alex_M
Star Contributor
Star Contributor

‎02-01-2020 12:39 PM

Hi @Choowie74 

 

When you say you enter your 'tracking number', do you mean your order number?

 

You should be able to track your order via https://myaccount.ee.co.uk/orderdetails.

 

If it still throws an error, I would get in touch customer service who will be able to advise further.

 

Thanks,

Alex

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‎02-01-2020 12:39 PM

Hi @Choowie74 

 

I would recommend contacting customer services on 0800 317 720 and they will be able to check the status of your order.

 

Thanks 

Choowie74
Investigator
Investigator
In response to Alex_M

‎02-01-2020 12:43 PM

Yes my order number I enter that in and my email press track and it comes up with that

0 Helpful
Leanne_T
EE Community Support Team
In response to Choowie74

‎02-01-2020 02:50 PM

Hi @Choowie74

 

Thanks for coming to the community.

 

If you give our Mobile Care team a call, they will be able to check your order for you and give you an update.

 

Let us know how you get on 🙂

 

Leanne.