Order confirmation

neskeni · ‎01-01-2020

I just ordered an upgrade paid the early fee, this went onto my account as a transaction but i cannot get hold of my order confirmation the page refreshed very quickly and no email has been sent.

How long does it take for an email to be sent?

Northerner · ‎01-01-2020

Hi @neskeni

It's new year's Day, your order won't be processed until tomorrow.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-01-2020

Hi @neskeni

It's new year's Day, your order won't be processed until tomorrow.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

neskeni · ‎01-01-2020

i thought that would be the case just a little cncerned with the page closing i got a littel panicked.

Thanks,

Liam

Jon_K · ‎02-01-2020

Hi @neskeni.

Welcome to the community 🙂

It's great to hear you're upgrading!

If you don't receive your confirmation email today, just get in touch with our Customer Care team, who will be able to provide you with an update 🙂

Jon

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Order confirmation