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What is wrong with EE app

Gdwales41
Visitor

‎12-10-2021 09:48 AM

I used to be able to top up my account easily from my phone, the last few months have been a disaster. 

Cannot get to the top up page , if I do finally get to payment page it asks for the CVV number of my card but does not allow any input into the box provided

Keep getting messages "No Signal" or "No Internet" when every other thing on my phone is working normally

The App is a total disaster, I want to top up my phone not go through a dead end process.

Time to move on

1 REPLY 1
Leanne_T
EE Community Support Team

‎12-10-2021 11:29 AM

Hi @Gdwales41

 

Thanks for coming to the community.

 

Does the same happen if you try and top up using the My EE account online? 

 

Have you tried deleting the app and reinstalling?

 

Thanks 🙂

 

Leanne.

0 Helpful