Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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GoPro 2FA code not being received

I have stopped receiving GoPro 2FA codes on my EE phone,  I last received them in January 2024 without any problem, have EE changed anything since then?  Can EE change settings so that GoPro 2FA codes are not being blocked?

Resolved! Using subscription pack in USA

I have a subscription pack (data + minutes) that I use in the UK. Is it possible to use this in the US as well, or do I have to buy separate day add-ons?

12SHughes by Investigator
  • 335 Views
  • 5 replies
  • 4 Helpful

Travelling in the us

I’m currently in the US and I didn’t turn on roaming before leaving so now I can’t text or call and therefor can’t get in contact with EE how can I resolve this? 

Resolved! Roaming question

I would like to activate the Poland roaming service on my phone, how much will it cost?

Difference between VM vs VM DIVERT

Hi VM ON is for activation of voicemail and VM OFF is for deactivating the same but what is - Control diverts to your voicemailVM DIVERT ON to turn it onVM DIVERT OFF to turn it off I want to turn off VM so should I do VM OFF or VM DIVERT OFF to 150 ...

Rky by Prodigious Contributor
  • 352 Views
  • 4 replies
  • 1 Helpful

Re: Wifi calling keeps disconnecting

Did you ever get to the bottom of this? I have the exact same problem, which results in numerous calls not getting through to my phone, as the EE mobile signal is nonexistent in my house. WiFi calling is essential for us. 

EE Spend Cap Issue

I am currently abroad in France and forgot to increase my spend cap before leaving the UK. Phone calls, mobile data and outbound texts have been disabled, and I am unable to contact EE on the 150 number. There doesn't appear to be a facility on My EE...

zoep15 by Visitor
  • 1593 Views
  • 4 replies
  • 0 Helpful

Resolved! Re: How to cancel my roaming abroad?

Hi, can I activate my Roam Abroad pass out with the UK? Also, I don't want to get charged for 2 months, so if I cancel it a few days later, will it still be active for the remainder of the month? Thanks